Terms + Conditions

Branding PACKAGE TERMS

1. SCOPE OF SERVICES

Our branding packages include logo design, brand identity development, color palette creation, typography selection, and brand guidelines as specified in your chosen package. Additional services outside the agreed scope will be quoted separately.

2. INVESTMENT & PAYMENT TERMS

  • 50% deposit required to commence project

  • Final 50% due upon completion before final file delivery

  • Payment accepted via bank transfer

  • Late payments may incur a 5% monthly service charge

  • All prices are in AUD and exclude GST where applicable

3. PROJECT TIMELINE

  • Standard branding projects: 2-4 weeks from deposit receipt

  • Timeline begins upon receipt of completed client questionnaire and deposit

  • Delays in client feedback may extend delivery timeframes

  • Rush projects available for additional 50% fee

4. DESIGN PROCESS & REVISIONS

  • Initial concepts presented based on brief discussion

  • Revision rounds included as per package specifications

  • Additional revisions beyond package inclusions: $150 per round

  • Major concept changes may require additional investment

  • Client feedback required within 2-4 business days to maintain timeline

5. CLIENT RESPONSIBILITIES

  • Provide complete brief, content, and materials within 48 hours of project commencement

  • Ensure all provided content is original or properly licensed

  • Respond to communications within agreed timeframes

  • Final approval constitutes acceptance of all design work

6. INTELLECTUAL PROPERTY & USAGE RIGHTS

  • Upon full payment, client receives exclusive rights to final approved designs

  • Ursich Designs retains right to display work in portfolio and marketing materials

  • Client warrants all provided content is original or properly licensed

  • Stock imagery/fonts may require separate licensing for commercial use

7. FILE DELIVERY & FORMATS

  • Final files delivered via secure OneDrive link upon full payment

  • Standard formats include: AI, EPS, PDF, PNG, JPG

  • Additional formats available upon request

  • Client responsible for backing up received files

8. REFUND & CANCELLATION POLICY

  • Deposits are non-refundable once work commences

  • Project cancellation after initial concepts: 50% of total investment due

  • Refunds not available for completed work or client change of mind

  • We reserve the right to decline projects that don't align with our values

9. CONFIDENTIALITY

  • All client information and project details remain strictly confidential

  • Non-disclosure agreements available upon request

  • Client materials returned or destroyed upon project completion

10. LIMITATION OF LIABILITY

  • Ursich Designs liability limited to project investment amount

  • Not responsible for third-party printing or production issues

  • Client responsible for ensuring designs meet their specific industry requirements

11. COMMUNICATION & SUPPORT

  • Primary communication via email: nicole@ursichdesigns.com

  • Business hours: Monday, Wednesday, Friday, 10am-5pm AWST

  • Response time: Within 24-48 hours during business days

12. GENERAL TERMS

  • These terms governed by Western Australian law

  • Any modifications must be agreed in writing

  • If any provision is unenforceable, remaining terms remain valid

  • These terms supersede all previous agreements

By proceeding with your branding package, you acknowledge reading, understanding, and agreeing to these terms and conditions.

Website PACKAGE TERMS

1. SCOPE OF SERVICES

Our website design packages include custom design, development, and setup as specified in your chosen package. Content creation, copywriting, photography, and third-party integrations may require additional investment unless specifically included in your package.

2. INVESTMENT & PAYMENT TERMS

  • 50% deposit required to commence project

  • Remaining 50% due upon completion before website launch

  • Payment accepted via bank transfer

  • Late payments may incur a 5% monthly service charge

  • All prices are in AUD and exclude GST where applicable

  • Domain and hosting costs are separate and client responsibility

3. PROJECT TIMELINE

  • Timeline begins upon receipt of completed brief, content, and deposit

  • Client delays in providing feedback or content will extend delivery timeframes

4. DESIGN PROCESS & REVISIONS

  • Initial design concepts presented based on comprehensive brief

  • Revision rounds included as per package specifications

  • Additional design revisions beyond package inclusions: $250 per round

  • Major structural changes may require additional investment

  • Client feedback required within 2-4 business days to maintain project timeline

5. CONTENT & MATERIALS

  • Client responsible for providing all written content, images, and brand materials

  • Content must be provided in final, proofread format

  • Stock photography sourcing available for additional fee

  • Client warrants all provided content is original or properly licensed

  • Content delays will impact project timeline and may incur additional costs

6. TECHNICAL SPECIFICATIONS

  • Websites built on agreed platform (Squarespace or Shopify)

  • Mobile-responsive design included in all packages

  • Basic SEO optimisation included

  • SSL certificate and security measures implemented

  • Website optimised for standard loading speeds

7. HOSTING & DOMAIN

  • Client responsible for domain registration and hosting costs

  • We can recommend preferred hosting providers

  • Website files transferred to client hosting upon full payment

  • Client responsible for ongoing hosting maintenance and security

8. TRAINING & SUPPORT

  • Basic website management training included in all packages

  • Extended training sessions available in higher-tier packages

  • 30 days complimentary support for technical issues post-launch

  • Ongoing maintenance and updates available separately

  • Support provided via email during business hours

9. THIRD-PARTY INTEGRATIONS

  • Basic integrations included as per package specifications

  • Advanced integrations (payment gateways, booking systems, etc.) may incur additional costs

  • Client responsible for third-party service fees and setup

  • We are not liable for third-party service functionality or downtime

10. WEBSITE LAUNCH & TESTING

  • Comprehensive testing completed before launch

  • Client approval required before website goes live

  • 48-hour testing period provided for client review

  • Post-launch issues reported within 7 days will be addressed complimentary

11. INTELLECTUAL PROPERTY & USAGE RIGHTS

  • Upon full payment, client receives full ownership of custom design elements

  • Client responsible for ensuring content doesn't infringe third-party rights

  • Ursich Designs retains right to display work in portfolio and marketing materials

  • Third-party themes, plugins, or tools subject to their respective licenses

12. REFUND & CANCELLATION POLICY

  • Deposits are non-refundable once design work commences

  • Project cancellation after initial design concepts: 75% of total investment due

  • Completed work is non-refundable regardless of client satisfaction

  • We reserve the right to decline projects that don't align with our capabilities

13. ONGOING MAINTENANCE

  • Client responsible for regular content updates and backups

  • Software updates and security patches recommended quarterly

  • Maintenance packages available separately

  • Website performance not guaranteed without proper maintenance

14. LIMITATION OF LIABILITY

  • Ursich Designs liability limited to total project investment

  • Not responsible for website downtime due to hosting or third-party issues

  • Client responsible for website compliance with industry regulations

  • Not liable for lost data, sales, or business interruption

15. COMMUNICATION & PROJECT MANAGEMENT

  • Primary communication via email: nicole@ursichdesigns.com

  • Business hours: Monday, Tuesday, Friday, 10am-5pm AWST

  • Project updates provided weekly during development

  • Client portal access provided for file sharing and project tracking

16. GENERAL TERMS

  • These terms governed by Western Australian law

  • Website ownership transfers upon full payment completion

  • Any modifications to scope must be agreed in writing

  • These terms supersede all previous agreements

By proceeding with your website design package, you acknowledge reading, understanding, and agreeing to these terms and conditions.