Frequently Asked Questions

GENERAL SERVICES & PROCESS

  • We're based in Perth, Western Australia, but we proudly serve clients worldwide through our seamless virtual design process.

  • While we work with ambitious small businesses across various sectors, we have extensive expertise in the beauty, cosmetic, and luxury lifestyle industries.

  • We generally require 1-2 weeks to create the initial draft from the date of receiving all your required content and information. Once we receive your feedback we can then estimate 3-5 business days to have your website finalised.
    Please note: When booking a website design, you will need to provide me with all your information and content. We will not be able to start your website until all information is provided.

  • Every E-commerce website is different and don’t have the same timeframe. When making a booking please enquired about an estimated time frame once we have determined what type of website you need for your business.

    Please note: Each website is quoted by the amount of products or services you have to sell online. Please make sure you provide me with the amount of products or services when making a booking.

  • After we have discussed your look, agreed on my terms and conditions and payment has been made it take approximately 2-4 days. Depending how long my client takes to get back to me will determine how long it takes.

  • The smallest package usually takes 1-2 weeks and the largest package take 2-3 weeks depending how quick the client gets back to us.

  • Most definitely. Every business is different which is why we offer customised packages to suit your business needs. This gives you the opportunity to get what you need for your business.

    If you would like to customise a package, please let us know when enquiring for a project and we will do our best to accommodate.

PRICING & PACKAGES

  • Your invoice will be sent to you via email once we have received your design brief and contract agreement. Payments are made through bank transfer but if you require another payment option please let us know.

    We require full payment upfront to secure your booking and schedule your design project. Once payment is then received, you will get a confirmation message on starting your design order.

    If you require a payment plan for the larger packages please make sure to clarify this when booking upon request.

  • Yes I do. I now offering buy now, pay later with paypal.

    You can pay in 4 with no interest. Your payments can be split in 4 payments every 2 weeks.

  • Unfortunately, we do not offer refunds once making a booking. Due to the time and effort put into each design project which requires a lot of dedication and passion towards each design.

  • Yes, we require a non-refundable deposit to secure your project slot and begin the design process. This ensures commitment from both parties and maintains our premium service standards.

    When making a booking, I now require FULL upfront payment of your total project amount as a deposit if your booking is over a week in advance. This amount will NOT be refundable if you decide to cancel and will be in place to secure your booking.

PROJECT PROCESS

  • Our design process is streamlined and communication-driven:
    1. Initial Consultation: Fill out our detailed project inquiry form
    2. Proposal & Agreement: Receive your custom proposal and project timeline
    3. Onboarding: Complete our comprehensive design questionnaire
    4. Design Phase: Collaborate through our organized feedback process
    5. Final Delivery: Receive your full design package with all necessary files

  • Project timelines vary based on scope and complexity. During our initial consultation, we'll provide you with a detailed timeline specific to your project needs.

  • We maintain clear communication through:

    • Dedicated project management system
    • Regular progress updates
    • Scheduled feedback sessions
    • Email correspondence for any additional questions

  • Depending on your project, you'll receive:

    • High-resolution files for print
    • Web-optimized files for digital use
    • Source files for future editing
    • Brand guidelines document
    • Implementation instructions